AI Experience Architect & Systems Leader

Senior Staff UX/UI Designer at ServiceNow | Previously at Intuit, Seamgen, Skinit

Experience

AI Platform Strategy & AINPX: Lead UX strategy for AI-native product experiences across ServiceNow's AI Platform (AINPX), defining supervisory control models, agentic workflows, governance, and real-time state visualization for enterprise adoption.
Core Product Architecture: Architect interaction models for flagship platform capabilities including Intelligent Home, Intelligent Record, Workspaces, and context-aware enterprise workflows.
Executive Storytelling & Keynotes: Design and execute high-fidelity interactive prototypes for executive customer briefings, C-suite alignment, and flagship Knowledge keynotes presented to 5,000+ attendees.
Design Systems & Variable Token Mechanics: Build and scale multi-tier Figma design systems, token architectures, and dynamic component libraries to maintain UI state consistency across complex platform releases.
Design Enablement & Governance: Co-created the UX Micro-Certification curriculum and established the Demo Center of Excellence, training 200+ internal creators on Figma standards and reducing design iteration cycles org-wide.
Cross-Functional Leadership: Direct cross-functional design alignment across product management, engineering, solution architects, and executive leadership while mentoring senior individual contributors.

Mint Experience Redesign: Led UX/UI redesign initiatives for Mint, structuring personal finance dashboards, transaction categorizations, and proactive account insights.
TurboTax Live Scale: Transformed complex tax compliance workflows into user-friendly real-time video and assistance UI patterns, scaling TurboTax Live to over 1 million active users.
Design System Integration: Enforced design system component parity with front-end engineering teams to resolve visual and technical UI inconsistencies.

Multi-Platform Enterprise Application Design: Architected workflow diagrams, high-density wireframes, and interactive screen prototypes for multi-device enterprise applications across mobile, tablet, and desktop platforms using Axure and InVision.

Skinit Acquisition, LLC | Lead Web Designer (Aug 2015 – Mar 2018) — Managed e-commerce UI, wireframing, and A/B testing.
Design Studio Network / the i.d.e.a. brand | Visual Designer / Intern (Jan 2014 – Aug 2015) — Designed digital assets and landing pages for American Red Cross, Caldera Spas, and New Era.

Operational Discipline: Supervised, maintained, and repaired mechanical, electrical, and avionics systems on AH-64D Apache attack helicopters under high-consequence operational conditions.
Systems Reliability & Safety: Managed a team of mechanics, conducting routine and preventative maintenance to minimize downtime, reduce cognitive burden for aircrews, and ensure fleet mission readiness.

AI & System Architecture: AI Platform Experience, Agentic Workflow Orchestration, Supervisory Control Layers, Telemetry & System State Visualization, High-Density Information Architecture.
Design Systems & Tooling: Multi-Tier Figma Token Systems, Component Libraries, Advanced Interactive Prototyping (Variables/Logic), Responsive Workspaces, UI Governance.
Strategy & Leadership: Executive Storytelling, Product Visioning, Human-in-the-Loop AI Oversight, Organizational Design Standards, Design Enablement & Mentorship.